Refund Policy

Last Updated: January 2025

1. Overview

At RGB Lights Decor, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a comprehensive refund and return policy. Please read this policy carefully to understand your rights and obligations.

2. Return Period

You may return most new, unopened items within 30 days of delivery for a full refund. Items returned after 30 days may be subject to a restocking fee or may not be eligible for return.

3. Eligibility for Returns

To be eligible for a return, items must:

• Be in original, unopened packaging
• Include all original accessories, manuals, and documentation
• Be in the same condition as received
• Include proof of purchase (order confirmation or receipt)
• Not be damaged due to misuse or neglect

4. Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale or clearance
• Opened or used products (except for defective items)
• Custom or personalized products
• Items damaged due to misuse
• Products without original packaging
• Gift cards or downloadable software

5. How to Initiate a Return

To initiate a return:

1. Contact our customer service team at info@rgblightsdecor.com or call +444827226146
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Pack the item securely in its original packaging
5. Include a copy of your order confirmation
6. Ship the item to the address provided

Important: Do not return items without prior authorization. Unauthorized returns may not be accepted.

6. Return Shipping Costs

Return shipping costs are handled as follows:

• Defective or Damaged Items: We cover return shipping costs
• Change of Mind: Customer is responsible for return shipping costs
• Wrong Item Sent: We cover return shipping costs
• Restocking Fee: A 15% restocking fee may apply to opened items

We recommend using a trackable shipping method and purchasing shipping insurance for returns.

7. Refund Processing

Once we receive your returned item:

• We will inspect the item within 2-3 business days
• You will receive an email notification of approval or rejection
• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Bank processing times may vary (typically 5-10 business days)

8. Partial Refunds

Partial refunds may be granted in the following situations:

• Item shows signs of use
• Item is missing parts not due to our error
• Item is returned more than 30 days after delivery
• Packaging is significantly damaged

9. Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us immediately (within 7 days of receipt)
• Provide photos of the damage or defect
• We will arrange for replacement or full refund at no cost to you
• We cover all return shipping costs for defective items
• Replacement items will be shipped expedited when possible

10. Wrong Item Received

If you receive the wrong item:

• Contact us within 7 days of delivery
• Do not open the product if possible
• We will arrange for pickup or provide a prepaid return label
• The correct item will be shipped immediately
• You will receive a full refund if the correct item is unavailable

11. Exchanges

We accept exchanges for the same product in a different color or variation, subject to availability. To request an exchange:

• Contact customer service within 30 days of delivery
• Follow the return process outlined above
• Specify the item you would like to receive
• Exchange items will be shipped once we receive your return

12. Warranty Claims

Products are covered by manufacturer warranties. For warranty claims:

• Contact us with your order number and description of the issue
• Warranty period varies by product (typically 1-2 years)
• Proof of purchase is required
• Warranty covers manufacturing defects only
• We will facilitate warranty service with the manufacturer

13. Cancellations

You may cancel your order before it ships:

• Contact us as soon as possible at info@rgblightsdecor.com
• Orders in processing may not be cancellable
• Once shipped, you must follow the return process
• Full refund will be issued for successfully cancelled orders

14. Refund Methods

Refunds are issued to the original payment method:

• Credit/Debit Card: Refund appears in 5-10 business days
• PayPal: Refund appears in 3-5 business days
• Other Methods: Processing time varies by provider

We do not offer refunds in the form of store credit unless specifically requested.

15. International Returns

International customers are responsible for:

• Return shipping costs (unless item is defective or incorrect)
• Any customs duties or import taxes incurred
• Ensuring items comply with import regulations

Refunds for international orders are processed in USD and converted by your bank.

16. Lost or Stolen Packages

For packages marked as delivered but not received:

• Check with neighbors and building management
• Contact the carrier to file a claim
• Contact us within 7 days and we will assist in resolving the issue
• We may require a police report for high-value items
• Replacement or refund is subject to investigation results

17. Damaged in Transit

If items arrive damaged during shipping:

• Note the damage on the delivery receipt if possible
• Contact us within 48 hours with photos
• Do not discard packaging materials
• We will file a claim with the carrier
• Replacement or refund will be provided once claim is approved

18. Holiday Returns

Extended return periods may apply during holiday seasons:

• Items purchased between November 1 and December 31 may be eligible for extended returns until January 31
• All other return policy terms still apply
• Special promotions may have different terms (clearly stated at purchase)

19. Contact for Returns

For all return inquiries and assistance:

RGB Lights Decor
7 Lily Course Wardfort
DE15 9DU, United Kingdom
Phone: +444827226146
Email: info@rgblightsdecor.com
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT

20. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your purchase is subject to the refund policy in effect at the time of purchase.

21. Customer Satisfaction Guarantee

Your satisfaction is our priority. If you experience any issues with our products or services, please contact us. We are committed to resolving all concerns promptly and fairly.